SHIPPING & RETURNS
Buy Art with confidence. Free No Hassle Returns
With our 14-day money back guarantee
Artworks will always look better in real life; however, if it’s not quite right for your space, it’s free and easy to return.
Live with your Artwork. Just let us know within 14 days of receiving your art if you’d like to return it.
FREE RETURNS. Find your Masterpiece will arrange your return at no extra cost to you.
FULL SERVICE. The Find Your Masterpiece team will manage all the logistics for you, from collection to refund.
NO HASSLE. We’ll arrange a courier to pick up the unwanted artwork from your address at a time that suits you.
FAST REFUNDS. As soon as we have confirmation that the artwork has been returned as new, we will arrange for a full refund.
Our Returns Policy
If you’d like to Cancel an order, contact us immediately, if the artwork has not yet been shipped, we can arrange a refund. If the artwork has been shipped, please follow the instructions below.
Please notify us within 14 days of receiving your order if you'd like to return your artwork.
We’ll arrange for a courier to collect and return the artwork to the artist, with all return shipping costs covered by us. We’ll then refund your order (minus your original shipping cost if applicable) or give you the amount in store credit if you would like another piece. Please ensure the artwork is well packed in the original packaging material.
Bespoke or Custom Pieces are not eligible for return
In the unlikely case that your artwork arrives with you damaged, we’d work with you and the artist to get this resolved (e.g. a new frame). If you decide to return the damaged artwork, the same returns policy applies, and we’d refund your original shipping costs too.
How to return your artwork
Email us at email@example.com, including your order number, and we’ll be in touch to process your return shortly after receiving your request.
Alternatively, you can reply to any email you’ve received from our Operations team and let us know if you wish to return your artwork.
Shipping & Delivery
How are the artworks packaged?
Artworks are professionally packaged and follow a standardised packaging process.
How long does delivery take?
After the payment has been processed, delivery takes 7-10 days on average, which leaves time for packaging and shipping. This may vary depending on couriers availability, potential framing and the distance to be shipped. Whatever happens, we will keep you updated.
Who takes care of the delivery?
Depending on the work's destination and size, we either use professional art couriers or delivery companies such as DHL or UPS.
Which countries do you deliver to?
We deliver to most countries, including the EU, UK, and USA. If you’d like an artwork delivered elsewhere, email us, and we’ll do our best to help, even if you live on top of a mountain!
Is the delivery of the artwork insured?
Absolutely! Find Your Masterpiece Ltd organises and insures the transport of the artwork. You can buy with absolute confidence.
If I buy several artworks, will they be delivered at the same time?
Each work is shipped individually. If the two works are by the same artist, they may be delivered together. If they are by different artists, the delivery dates will depend on where they are shipped from.
However, if you have an issue and need them to arrive in the same place at the same time, let us know, and we will arrange delivery to suit you.
Can I get artwork delivered to a different country or to another person?
We will deliver to the address you gave on your order. We organise the delivery date with the person who will receive the work and whose name you provided. If it's a surprise or a present, let us know!
We have a global community of both artists and collectors. For artworks being shipped internationally, you may need to pay customs and/or import fees to release the work for delivery.
Customs duties and import fees aren’t included at the checkout, as they’re set by the artwork’s destination country and are charged directly by the country’s customs office. In most cases, either the customs office or the courier will be in touch with you if any fees are due. We’ll keep an eye on your tracking, too, so we're able to help with customs if needed. It’s worth noting that in the case of returns, any customs or import charges you’ve paid are non-refundable.
Customs duties and import fees vary from country to country. We’ve included customs details on our most popular delivery destinations below. For other countries or more information, you can contact your local customs department directly to find details specific to your delivery country.
VAT for artworks imported into the UK is charged at 5% of the declared value of the artwork. This includes artworks imported into the UK from the EU. Customs duty is not applied to artworks entering the UK.
Customs duty for artworks imported into Europe is charged at between 4-20% of the declared value of the artwork, depending on your country. Contact your country’s customs office for more details. Intra-EU orders are excluded from customs duties.
For artworks valued up to $2,500 imported into the US, you won’t need to pay customs duties. For artworks over $2,500, a specialist broker will need to process the artwork through customs clearance. In this case, a minimal fee is due.
Customs duty for artworks imported into Australia is charged at 10% of the declared value of the artwork.
You can find out where your artwork will ship from under the Artwork Details section on the product page.